Got an Itch? Then scratch it with the answers below...

Will Caffesso coffee capsules work in my Nespresso machine?
Yes, yes and yes. The truth is that some other compatible pods do not work very well in some of the machines but Caffesso works in all original branded Nespresso machines : GUARANTEED. This means the full range of both Breville and De'Longhi machines including the Essenza, Essenza Mini, Inissia, U Machine, Pixie, Citi-z, Maestria, all Lattissima Models, all Prodigio and Creatista Plus Models. No problem.
Caffesso - Plastic or Plant Based Pod?
From January 2021, all Caffesso coffee capsules are plastic free and plant based. This makes them compostable and bio-degradable too. You might still see some older plastic pods on sale via our website but once they have been sold out, that's it.
What Are The Caffesso Coffee Capsules Made From and How Can They Be Compostable?
Caffesso pods are 100% compostable and bio degradeable. They are made from plant material (sugar cane and sugar beet) and have a thin paper lid. They contain no aluminium nor plastic which means they can be safely disposed of without having to remove the used coffee or the lid. Caffesso capsules will reduce to just organic matter and water in just 8 to 12 weeks at a Composting Facility. They have been tested and verified as 100% compostable by both Vincotte and Din Certco under EC standard EN 13432. 
What Should I Do With My Used Caffesso Coffee Capsules?
The best option is to speak with, if you have one, your food waste collection company, organic waste company or garden bin company. Most of the good ones will accept compostable packaging but please check first because some do not.
If that's not an option, you can drop them back to us at 27/3 Oracle Drive, Albany, Auckland and we will pay WeCompost to come and collect them. Or drop them into one of the fifty or so Compostable Packaging Bins sponsored by Innocent Packaging. These bins are placed around Auckland CBD and you can read more about this here. Both these options are a free service and dealing with your used Caffesso capsules in this way will mean they will be turned into compost and used on avocado and kiwi fruits farms in NZ.
If neither of the above is possible, then our least favourite option is landfill. Caffesso capsules are compostable and biodegradable and is a way better option than plastic or aluminium capsules in landfill. Caffesso pods will decompose in a fraction of the time of a plastic or aluminium pod. That's a matter of months compared to centuries. When they do decompose, they will leave organic matter only – that means no plastic and no aluminium. Since they are made from sugar cane and sugar beet, they actually replace lost nutrients in the the soil.
Will Rene work in my Nescafe Dolce Gusto machine?
Yes, yes and yes. Up until now, Nestle / Nescafe have had it their own way. Rene offer a real alternative. It is guaranteed to work in all models of Nescafe Dolce Gusto machines, including the Piccolini, Mini Me, Stelia, Jovia, Eclipse, Oblo, Lumio and Drop machines.
Why do some Rene drinks need two pods and others just one pod?
Just like original Nescafe Dolce Gusto pods, some of the Rene drinks require two pods because one pod contains coffee or chocolate and the other pod contains the milk element. By using two pods, you can create a layered drink like a Latte Macchiato or Cappuccino. Other drinks require just one pod because either no milk is required or the milk is included in with the coffee or chocolate. You can see which ones are which by reading the product description on each product page.
Are Rene Pods Recyclable?
Rene capsules are made from recyclable plastic but please check with your local council first. Generally speaking, if you remove the foil, wash out the coffee (using the grinds as compost if you want) then you can recycle them. The outer cardboard box too is recyclable in the same way.
How can Caffesso and Rene be less expensive than the original pod but still be better quality coffee?
We minimise our costs. We don't have expensive shop fit outs. We don't have George Clooney on the payroll. And we don't spend millions on advertising either. This means that we can sell our brands for less than the original brand and still, turn a profit. So, that is what we do.
Which Caffesso is best for a Flat White?
This is very personal. Any of the higher intensity blends will provide for a great flat white - the Intenso, Indiano, Sidamo and the Forza Roma will suit best.
Can Nestle / Nescafe / Nespresso void my machine warranty if I use non original capsules?Here is the Update : It is anti-competitive for them to void warranties. In 2014, Nespresso in Europe were told that they had to stop doing this. At that point, Nespresso made a world-wide commitment to stop voiding warranties.
Should I buy a Nescafe Dolce Gusto Machine or a Nespresso Machine?
A Nescafe Dolce Gusto machine is less expensive to start. Depending on the retailer, you might be able to grab one for less than $50. Most Nescafe Dolce Gusto Machines are supplied without a milk frother. This is because for most milk based recipes, the milk component is powdered. This means that those type of drinks require 2 pods - one milk and one coffee / chocolate.  A Nespresso machine will set you back between $150 and $1000). Most Nespresso Machines are supplied with a milk frother. The machine uses fresh milk and you only need one pod per drink. Our verdict : It's a coin toss. Nescafe Dolce Gusto Machines are a lower upfront cost but might cost you more on consumables over its lifetime.
When will I get my order and how much is shipping?
We ship Auckland wide for just $5.95, North Island for $6.95 and South Island for $9.95 - each plus $2.50 for rural addresses. We ship to Australia and the Pacific Islands at cost. Please ask for a quote before purchasing.
We ship all orders received before 2pm that very same day : Monday to Friday. Most customers receive their orders the next business day but if your address is in the South Island or rural (or both), then please allow for 2-3 business days. If you are local or passing by 27/3 Oracle Drive, Albany, Auckland then you can order online, select the Pick Up option and we will pick your order within 10 minutes. This is a contactless, free of charge, service.
Why should you buy your coffee capsules from us and not George Clooney?
We are Nespresso and Nescafe Dolce Gusto machine owners. We are consumers. We are real people. We know what annoys customers and we know what makes them happy too because we feel the same. If you call us, we will answer the phone. If you email us, we will respond quickly. If you ever have a problem, we will always react in a fair and reasonable manner. We, Suzanne and Steve, are personally responsible for our business and the buck stops with us. We also like to give back a little. We are not super greedy and feel happier inwardly if we contribute to worthy causes with some of our profits ; so that is what we do. We proudly supported One Dollar Warriors before it disbanded, currently support Women's Refuge and offer free product to most fund raising efforts that request it. You do not need to have a Membership Number and we do not need to know everything about you before you can buy from us. Thank you for trusting us. It is our clients that keep us going.


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