When will I get my order and how much is shipping?
We charge shipping at a flat rate per order - that's Auckland wide for just $7.50, North Island for $8.50 and South Island for $11.50. We ship to Australia and the Pacific Islands at cost. Please ask for a quote before purchasing.
We ship all orders received before 2pm that very same day : Monday to Friday. Most customers receive their orders the next business day but if your address is in the South Island or rural (or both), then please allow for 2-3 business days. If you are local or passing by 10 Piermark Drive, Unit 4F, Rosedale, Auckland then you can order online, select the Pick Up option and we will pick your order within 10 minutes (between 10am and 4pm each weekday). This is a contactless, free of charge, service.

Will Konigs in my Nespresso Original Line machine?
Yes. The truth is that some other compatible pods do not work very well in some of the machines but our brands are tried and tested with all original branded Nespresso machines : GUARANTEED. This means the full range of both Breville and De'Longhi machines including the Essenza, Essenza Mini, Inissia, U Machine, Pixie, Citi-z, Maestria, all Lattissima Models, all Prodigio and Creatista Plus Models. No problem.

What Is The Difference Between Nespresso Original and Nespresso Vertuo Pods?
Nespresso Original Pods have been around for about 20 Years. If your machine was bought prior to 2020, then it will most likely be a Nespresso Original Machine. These machines take the pods that look like Pixie Hats. Our range of Nespresso Compatible capsules are Pixie Hat Pods. 
If your machine was purchased after 2020, then it might be a Nespresso Vertuo Machine. These machines take a pod that looks like a Domed Flying Saucer. You cannot use one type of pod in the other type of machine - they do not fit.
One very believable theory is that Nestle/Nespresso brought out the Vertuo Machine and patented both the machine and the pod to stop third parties competing by selling pods. A third party compatible pod for these machines will not be available for years at least 2029/2030. If you are yet to purchase a Nespresso Machine and are considering the options, bear in mind that if you buy a Nespresso Vertuo Machine, you will have to buy pods from Nestle/Nespresso. Since there is no price competition, Nespresso charge twice the price of third party pods that fit the Nespresso Original Machine. If you are unsure which type of Nespresso Machine you have, send us a pic and we can let you know.

Plastic, Aluminium Or Plant Based Pod?
Each option comes with its own pros and cons (and cost). Plastic is lowest cost. Compostable is highest cost. Aluminium provide for maximum freshness and is infinitely recyclable. Konigs for Nespresso has an aluminium capsule whilst Rene / Notturno for Dolce Gusto is plastic - both options are reclyable. 

Will Rene and Nocturno work in my Nescafe Dolce Gusto machine?
Yes. Up until now, Nestle / Nescafe have had it their own way. We now offer a real alternative with 36 drinks in the range. Rene and Nocturno are guaranteed to work in all models of Nescafe Dolce Gusto machines. Nestle / Nescafe, it seems have partially abandoned New Zealand but we are here to pick up the slack. 

Why do some Dolce Gusto drinks need two pods and others just one pod?
Just like original Nescafe Dolce Gusto pods, some of our range of drinks for Dolce Gusto Machines require two pods because one pod contains coffee or chocolate and the other pod contains the milk element. By using two pods, you can create a layered drink like a Latte Macchiato or Cappuccino. Other drinks require just one pod because either no milk is required or the milk is included in with the coffee or chocolate. You can see which ones are which by reading the product description on each product page.

Are Rene Pods Recyclable?
Rene capsules are made from recyclable plastic but please check with your local council first. Generally speaking, if you remove the foil, wash out the coffee (using the grinds as compost if you want) then you can recycle them. The outer cardboard box too is recyclable in the same way.

How can our brands be less expensive than the original pod but still be better quality coffee?
We minimise our costs. We don't have expensive shop fit outs. We don't have George Clooney on the payroll. And we don't spend millions on advertising either. This means that we can sell our brands for less than the original brand and still, turn a profit. So, that is what we do.

Can Nestle / Nescafe / Nespresso void my machine warranty if I use non original capsules?
It is anti-competitive for them to void warranties. In 2014, Nestle in Europe were told that they had to stop doing this. At that point, Nestle made a world-wide commitment to stop voiding warranties - Nestle own Nespresso Original, Nespresso Vertuo and Nescafe Dolce Gusto.

What type of coffee pod machine should I buy?
First up, you should not buy a Nespresso Vertuo Line Machine for the reasons set out above. If you are to buy Nespresso Vertuo Line Machine, you cannot buy pods from anywhere other than Nespresso until 2029/2030. Their pods are usually twice the price of others - they have created a monopoly for themselves.

Second up, to get ongoing access to a larger range of lower priced pods, you really ought to buy a machine with guaranteed pod supply. Some brands, like Caffitaly and Keurig, simply do not have any/many pod suppliers here in New Zealand. this means you may struggle to get pods in future months to fit your machine.

Third up, consider buying a machine that accepts both Dolce Gusto capsules and Nespresso capsules. From June 2026, we have stocked the Vevare 3 in 1 machine. It has a range of adaptors that accept Nespresso pods, Dolce Gusto pods and ground beans to boot. The entry cost is reasonable and the adaptors mean a larger range of pods can be used.

Our verdict : Buy a Vevare 3 in 1 machine and you will get a machine that can accept nearly 100 different pods - each currently available here in NZ - and have the option of using ground beans. 

Why should you buy your coffee capsules from us and not George Clooney?
We are Nespresso and Nescafe Dolce Gusto machine owners. We are consumers. We are real people. We know what annoys customers and we know what makes them happy too because we feel the same. If you call us, we will answer the phone. If you email us, we will respond quickly. If you ever have a problem, we will always react in a fair and reasonable manner.
We, Suzanne and Steve, are personally responsible for our business and the buck stops with us. We also like to give back a little. We are not super greedy and feel happier inwardly if we contribute to worthy causes with some of our profits ; so that is what we do. We proudly supported One Dollar Warriors before it disbanded, currently support Women's Refuge and offer free product to most fund raising efforts that request it. We are also Carbon Neutral. You do not need to have a Membership Number and we do not need to know everything about you before you can buy from us. Thank you for trusting us. It is our clients that keep us going.
Returns Policy:
We will accept returns for any defective or faulty product as required by the NZ Consumers Guarantee Act. On a case-by-case basis we may agree to exchanges of product.