Got an Itch? Then scratch it with the answers below...

Will Caffesso work in my Nespresso machine?
Yes, yes and yes. The truth is that some other compatible pods do not work very well in some of the machines but Caffesso works in all original branded Nespresso machines : GUARANTEED. This means the full range of both Breville and De'Longhi machines including the Essenza Mini, the Inissia, the U Machine, the Pixie, the Citi-z, the Maestria, all the Lattissima models, the Prodigio and Creatista Plus Machines. No problem.

Will Rene work in my Dolce Gusto machine?
Yes, yes and yes. Up until now, Nestle / Nescafe have had it their own way. Rene offer a real alternative. It is guaranteed to work in all models of Dolce Gusto machines, including the Piccolini, Mini Me, Stelia, Jovia, Eclipse, Oblo, Lumio and Drop machines.

When will I get my order and How Much is Shipping?
We ship at a fixed rate of $6.50; that's nationwide including rural addresses. Sometimes we offer special free shipping with qualifying orders. Currently all orders over $100 get free shipping.
We ship all orders received before 3pm that same day : Monday to Friday. Most customers receive their orders the next business day but if your address is in the South Island or rural (or both), then please allow for 2-3 business days.

Are Caffesso capsules recyclable?
Yes, they are. Caffesso capsules are recyclable in your recycling bin. Simply remove the silver foil, wash out the coffee (you can use the grinds as compost if you want) and pop them in the recycling bin. The outer cardboard box too is recyclable in the same way. 

Why do some Rene drinks need two pods and others just one pod?
Some of the drinks require two pods because one pod contains coffee or chocolate and the other pod contains the milk element. By using two pods, you can create a layered drink like a Latte Macchiato or Cappuccino. Other drinks require just one pod because either no milk is required or the milk is included in with the coffee or chocolate. You can see which ones are which by reading the product description on each product page.

How can Caffesso and Rene be less expensive than the original pod but still be better quality coffee?
We minimise our costs. We don't have expensive shop fit outs. We don't have George Clooney on the payroll. And we don't spend millions on advertising. This means that we can sell our brands for less than the original brand and still, turn a profit. So, that is what we do.

Which Caffesso is best for a Flat White?
This is very personal. Any of the higher intensity blends will provide for a great flat white. We are both currently enjoying the Sidamo but the Intenso, Indiano and the Forza Roma will also suit.

Can Nestle / Nescafe / Nespresso void my machine warranty if I use non original capsules?
Here is the Update : It is anti-competitive for them to void warranties. In 2014, Nespresso in Europe were told that they had to stop doing this. At that point, Nespresso made a world-wide commitment to stop voiding warranties.

What's the deal with dated stock?
99% of our products are well within their best before dates. Sometimes, we purchase capsules from other suppliers that are dated. Dated means that the best before date has either passed or will soon. When this is the case, we clearly mark this on the product page listing so you know this before buying. Dated stock is always discounted : sometimes up to 80% off.
There is a huge difference between BEST BEFORE DATES and USE BEFORE DATES. USE BEFORE DATES are reserved for items that might be harmful to you if you consume them after that date (like meat and eggs for example). You can safely consume foods that have passed their BEST BEFORE DATE. Coffee pods have BEST BEFORE DATES.
Nespresso pods are nitrogen flushed to remove the oxygen before being filled with ground coffee. They are then hermetically sealed meaning that the ground coffee inside each capsule is protected from air, light and humidity. This makes taste and aroma degradation really unlikely even months after the best before date has expired. Click here to read what Food Standards NZ think.

Should I buy a Dolce Gusto Machine or a Nespresso Machine?
A Dolce Gusto machine is less expensive to start (usually around $149 but you can sometimes get them on special for almost half of that). However, there are no compatible capsules on the market for Dolce Gusto machines meaning less choice. The milk component is powdered and you need 2 pods to make the milk based drinks so doubling the cost.
A Nespresso machine is about twice the price (around $299 but again you can sometimes get them on special for closer to $200). There are heaps of compatible capsules available : Caffesso is the best. The machine uses fresh milk and you only need one pod per drink.
Our verdict : Powdered milk doesn't do it for us so if you can afford the Nespresso machine, then that's the best option. Plus, over its lifetime, a Nespresso machine ought to be less expensive because you only use one pod per drink.

Why should you buy your coffee capsules from us and not George Clooney?
We are Nespresso and Dolce Gusto machine owners. We are consumers. We are real people. We know what annoys people and what makes them happy because we feel the same.
If you call us, we will answer the phone. If you email us, we will respond quickly. If you ever have a problem, we will always react in a fair and reasonable manner. We, Suzanne and Steve, are personally responsible for our business and the buck stops with us.
We also like to give back a little. We are not super greedy and feel happier inwardly if we contribute to worthy causes with some of our profits ; so that is what we do. We proudly support One Dollar Warriors and will happily consider any other charitable offering.
You do not need to have a Membership Number and we do not need to know everything about you before you can buy from us.
Thank you for trusting us. It is our clients that keep us going.


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